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Established 2017 • 35+ Years Industry Experience • Fully Insured • VBA 48380 • ARC AU43915 • 6-Year Workmanship Warranty on New Installations
Established 2017 35+ Years Industry Experience Fully Insured VBA 48380 ARC AU43915 6-Year Workmanship Warranty on New Installations
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Book a Service

Request a Heating or Cooling Service

Tell us about the property and system, choose a preferred appointment window and send optional photos. Coolcare will review the request and contact you to confirm the booking.

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Before you submit

Appointment windowsMorning 8:00AM-12:00PM or afternoon 12:00PM-5:00PM.
Response timeWe aim to respond within one business day.
Request, not instant bookingYour booking request is not confirmed until a member of the Coolcare team contacts you.

Service request

Tell us about the job

Complete the Coolcare service request below with the system, property and preferred timing details. The request is sent to our ServiceM8 Inbox for review, but it does not create or confirm an appointment automatically.

Enquiry-only booking: customers are not shown Coolcare's schedule and nothing is booked automatically. We will contact you to confirm the appointment date and service window.
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This is a preference only. Coolcare will confirm the final appointment.

Optional. Up to 8 files in total; each file must be 8 MB or smaller and combined uploads must stay under 20 MB.

By submitting this form, you agree that Coolcare may use the information you provide to assess and respond to your service request. Your information will be handled in accordance with our Privacy Policy. Operational messages are separate from optional marketing/reminder consent.

Your booking request is not confirmed until a member of the Coolcare team contacts you. We aim to respond within one business day.
Customer-requested Saturday appointments

There is no surcharge when Coolcare schedules a Saturday as part of normal availability. If you specifically request a Saturday appointment, the service/diagnostic charges are double the normal rates: $528 single storey, $616 double storey and $290.40 per additional appliance, including GST. Any applicable surcharge is disclosed before confirmation.

Prefer to talk? Call 03 9078 3862

Coolcare service areas

South-East Melbourne, Bayside, Eastern Suburbs & Mornington Peninsula

Other Melbourne areas are considered depending on the job and technician availability. There is no separate travel surcharge within Coolcare's primary service area.

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Booking FAQs

Before sending your request

Is this an instant confirmed booking?

No. Website bookings are requests for Coolcare to review and confirm. Your booking is not confirmed until a member of the Coolcare team contacts you.

Will the technician let me know when they are on the way?

The technician normally messages when about 30 minutes away.

Can I request a repair instead of routine service?

Yes. Use the ServiceM8 request to choose the closest service option and describe the fault or symptoms. Standard diagnostic/call-out pricing applies, with additional parts and repair labour separate unless quoted.

Do I have to upload photos?

No. Photos are optional where the ServiceM8 enquiry provides an upload option; you can still send the service request without them.

We Take Pride in Your Comfort

Need help with your heating or cooling?

Call Coolcare or send us a service or quote request.

Call 03 9078 3862 Book Service Get Quote