Heating & Cooling Repairs Melbourne
Fault diagnosis for most major heating and cooling brands and system types, with approval required before additional repair work or parts are added.
What the diagnostic fee covers
The standard diagnostic/call-out fee covers the technician's attendance and fault diagnosis.
Transparent pricing
Standard residential diagnostic pricing
Effective 1 October 2026 · GST included
Standard pricing assumes normal safe access. Parts, repairs, major/deep cleaning and difficult or non-standard access/labour are additional where required.
The diagnostic/call-out fee covers attendance and fault diagnosis. Additional parts and repair labour are separate unless quoted, and the diagnostic fee remains payable if the repair is declined.
Diagnose first. Explain the options. Proceed after approval.
Attend & diagnose
The technician attends and diagnoses the reported fault.
Explain the finding
Coolcare explains what has been found and the practical next step.
Price extra work
Additional parts and labour are priced where practical before proceeding.
Customer approval
Chargeable repair work proceeds only after your approval.
No rigid age rule.
Coolcare considers the system's age and condition, repair cost, parts availability, reliability history, energy efficiency, likelihood of further breakdowns and the customer's plans for the property.
If your system can be repaired economically, we'll explain the repair option.
The decision remains yours.
If replacement is likely to be the better long-term choice, Coolcare will explain the reasons and provide suitable alternatives rather than applying a blanket age rule.
Where practical, replacement options can be presented as Value, Recommended and Premium choices.
Request a free replacement quote →12-month repair workmanship warranty
Coolcare provides a 12-month workmanship warranty on repairs. Replacement parts follow the applicable manufacturer or supplier warranty.
Priority subject to availability
Coolcare does not provide 24/7 emergency service. Priority or same-day attendance may be available depending on technician availability and location.
Most major systems & brands
Older equipment repairs remain subject to parts availability, system condition, safety/compliance and economic practicality.
Send useful fault information with your request.
The Book a Service form lets you identify the system type, brand if known, number of appliances, describe the issue and attach optional photos.
Book a Repair VisitPayment and approval
- Routine residential repair payment is due on completion.
- EFTPOS, Visa, Mastercard, EFT and bank transfer are accepted.
- No Visa or Mastercard surcharge; Amex is not accepted.
- If the repair is declined, the diagnostic fee remains payable.
Coolcare service areas
South-East Melbourne, Bayside, Eastern Suburbs & Mornington Peninsula
Other Melbourne areas are considered depending on the job and technician availability. There is no separate travel surcharge within Coolcare's primary service area.
Before the technician attends
Is the diagnostic fee credited if I proceed with a repair?
The diagnostic fee covers attendance and fault diagnosis. It is not automatically credited to repair work. Additional parts and labour are separate unless quoted.
What if I decide not to repair the system?
If you decline the repair, the diagnostic fee remains payable.
Can older heating or cooling equipment still be repaired?
Often, but it depends on parts availability, condition, safety/compliance and whether the repair remains economically practical.
Do you guarantee urgent or same-day repairs?
No. Priority or same-day attendance may be available depending on technician availability and location, but it is not guaranteed.
We Take Pride in Your Comfort
Need help with your heating or cooling?
Call Coolcare or send us a service or quote request.