Heating & Cooling Frequently Asked Questions

From 1 October 2026, standard residential service pricing is $264 for a single-storey home, $308 for a double-storey home and $143 for each additional appliance, including GST. Standard pricing assumes normal safe access.

The fixed price covers standard inspection, testing, operational checks and routine cleaning or maintenance appropriate to the appliance. Parts, fault repairs, major or deep cleaning, difficult access and non-standard extra labour are additional where required.

Yes. Carbon monoxide testing is included as part of a gas ducted heating service where applicable.

Service intervals vary by brand, model and usage and are commonly every 1-2 years. Customers should also follow the manufacturer requirements for their equipment.

There is no surcharge when Coolcare schedules a Saturday as part of normal availability. If a customer specifically requests a Saturday appointment, the service or diagnostic charges are double the normal rates and are disclosed before confirmation.

The diagnostic or call-out fee covers the technician attendance and fault diagnosis. Additional parts and repair labour are separate unless quoted.

No. If additional repairs or parts are required, Coolcare explains the work and obtains customer approval before proceeding.

The diagnostic fee remains payable if the repair is declined. It is not automatically credited against future repair work.

Coolcare services and repairs most major brands and system types. Older equipment repairs depend on parts availability, system condition, safety or compliance considerations and whether the repair remains economically practical.

Coolcare does not use a rigid age rule. We consider system age and condition, repair cost, parts availability, reliability history, energy efficiency, likelihood of further breakdowns and the customer plans for the property. The decision remains yours.

No. Website bookings are requests for Coolcare to review and confirm. Your booking request is not confirmed until a member of the Coolcare team contacts you.

Morning appointments are 8:00AM-12:00PM and afternoon appointments are 12:00PM-5:00PM. The technician normally messages when about 30 minutes away.

No. Coolcare does not operate a 24/7 emergency service. Priority or same-day attendance may be available depending on technician availability and location, but it is not guaranteed.

Routine residential service and repair payment is due on completion. EFTPOS, Visa, Mastercard, EFT and bank transfer are accepted. There is no Visa or Mastercard surcharge. Amex is not accepted.

Coolcare aims to respond within one business day.

Yes. New installation and replacement-system quotations are free. Repair diagnostics and call-outs are not free.

Installation scheduling is normally around one week after quote acceptance and deposit, subject to equipment availability, current workload and site conditions.

Yes. Coolcare installs and services all major heating and cooling brands. Individual brand pages use the approved verified capability scope before making brand-specific installation claims.

Coolcare provides a 6-year workmanship warranty on new installations and a 12-month workmanship warranty on repairs. Manufacturer or supplier warranties apply separately to equipment and replacement parts.

Most major manufacturers normally provide a 5-year product warranty, subject to their terms and conditions. Registration requirements vary, and Coolcare can advise or assist where practical.

Where electrical work is required, it is completed by appropriately licensed electricians as part of the Coolcare installation process.

Coolcare primary service area is South-East Melbourne, Bayside, Eastern Suburbs and the Mornington Peninsula. Other Melbourne areas may be considered depending on the job and technician availability.

There is no separate travel surcharge within Coolcare primary service area. Work outside the primary area is assessed case by case.

Yes. Coolcare supports homeowners, landlords and property managers with service, repairs, replacement quotations, tenant access coordination where applicable, reports and ongoing service reminders.