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Established 2017 • 35+ Years Industry Experience • Fully Insured • VBA 48380 • ARC AU43915 • 6-Year Workmanship Warranty on New Installations
Established 2017 35+ Years Industry Experience Fully Insured VBA 48380 ARC AU43915 6-Year Workmanship Warranty on New Installations

Transparent pricing

Standard residential service pricing

Effective 1 October 2026 · GST included

Single storey $264
Double storey $308
Additional appliance $143

Standard pricing assumes normal safe access. Parts, repairs, major/deep cleaning and difficult or non-standard access/labour are additional where required.

The same standard single-storey, double-storey and additional-appliance pricing also applies to repair diagnostic/call-out attendance. Parts and additional repair labour are separate unless quoted.

Repair approval

No surprise repair work.

Our diagnostic fee covers the technician's attendance and fault diagnosis. If additional repairs or parts are required, we'll explain the work and obtain your approval before proceeding.

If the repair is declined, the diagnostic fee remains payable and is not automatically credited against future repair work.

Older systems

Repair where it remains practical.

Older equipment repairs depend on parts availability, system condition, safety/compliance and whether repair remains economically practical.

If replacement is likely to be the better long-term option, Coolcare will explain the reasons and provide suitable alternatives. The decision remains yours.

Availability

Priority appointments may be available.

Coolcare does not operate a 24/7 emergency service. Priority or same-day attendance may be available depending on technician availability and location, but it is not guaranteed.

Monday-Saturday

7:00AM-6:00PM standard trading hours

Sunday / public holidays

Closed unless specifically agreed

Coolcare service areas

South-East Melbourne, Bayside, Eastern Suburbs & Mornington Peninsula

Other Melbourne areas are considered depending on the job and technician availability. There is no separate travel surcharge within Coolcare's primary service area.

View Service Areas
Service & repair FAQs

Common questions

Do you service and repair all major brands?

Coolcare installs and services all major heating and cooling brands, and services and repairs most major brands and system types.

Are parts included in the service or diagnostic fee?

No. Parts and additional repair labour are separate unless quoted. Major/deep cleaning and non-standard access or labour are also additional where required.

Do you guarantee same-day service?

No. Same-day or priority attendance may be available depending on technician availability and location, but it is not guaranteed.

What warranty applies to repair workmanship?

Coolcare provides a 12-month workmanship warranty on repairs. Replacement parts follow the applicable manufacturer or supplier warranty.

We Take Pride in Your Comfort

Need help with your heating or cooling?

Call Coolcare or send us a service or quote request.